These guidelines explain how HB Technologies LLC, operator of friendswith.ai (the “Service”), responds to requests from law enforcement, and when we proactively contact law enforcement. We are committed to assisting lawful investigations while protecting the rights of our users.

1. Designated contact

Law-enforcement requests should be directed to:

HB Technologies LLC
Attn: Compliance / Law Enforcement Response
c/o Registered Agent (available on request)
New York, New York, USA
Email: compliance@friendswith.ai

2. Required legal process

We disclose user information only where we are permitted or required to do so by law, and generally only on valid legal process appropriate to the data requested:

• Basic subscriber information (e.g., account email, creation date, IP/log records) — a subpoena or equivalent legal process;
• Non-content records — a court order or equivalent;
• Content (e.g., stored messages) — a search warrant issued on probable cause, or equivalent.

Requests should identify the specific account (email or identifier), the records sought, and the legal basis. Requests from outside the United States should be made through a U.S. court or via mutual legal assistance (MLAT) or letters rogatory, unless an applicable law provides otherwise.

3. Emergency disclosure requests

Where we receive a request based on a good-faith belief that there is an emergency involving a danger of death or serious physical injury, we may disclose information necessary to prevent that harm without legal process. Emergency requests should be marked urgent and sent to compliance@friendswith.ai.

4. Preservation requests

On a valid preservation request we will preserve available records associated with a specified account for the period required by law, pending service of formal legal process.

5. What we can and cannot provide

We can provide records we actually maintain — such as account/subscriber details, log data, and stored content where applicable. Note that the Characters on the Service are entirely synthetic; there are no performers and no real-person performer records. We will not produce data we do not have, and we narrowly construe requests to the data described.

6. CSAM — mandatory reporting

Where we become aware of apparent child sexual abuse material, we report it to the NCMEC CyberTipline and cooperate with NCMEC and law enforcement, and we preserve the relevant material and records as required by law. See our CSAM, Non-Consensual & Illegal Content Procedure.

7. When we contact law enforcement

• apparent CSAM (always reported via the NCMEC CyberTipline and, where appropriate, to law enforcement in the relevant jurisdiction);
• credible threats of violence or imminent harm to a person;
• indicators of human trafficking or exploitation; and
• other serious illegal activity, at our discretion and consistent with law.

8. Notice to users

Our policy is to notify users of requests for their information before disclosure, so that they may seek to protect their rights, except where we are prohibited by law or court order, or where we believe in good faith that notice would be counterproductive (for example, risk to a child, risk of harm, or destruction of evidence).

9. Authentication of requests

We may take steps to verify the authenticity of any request and the identity of the requesting official before responding.

10. Changes

The “Last updated” date above reflects the latest revision of these guidelines.